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Posted: August 08, 2016

Flying Delta today? Here's what you need to know about flight cancellations

Delta Airlines Outage Strands Thousands of Passengers.mp4

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By Ana Santos

The Atlanta Journal-Constitution

The Associated Press contributed to this story.

Delta Air Lines has begun limited flights after a power outage in Atlanta led to a global computer shutdown.

The company warned customers should expect delays and "large-scale cancellations."

How can I see if my flight is canceled?

Delta allows customers to check their flight status and more information online.  You can also download the Fly Delta app to check your flight status and contact customer service.

Delta customers should check their flight status before heading to the airport.

If my flight is affected, can I get my money back?

Delta has issued a waiver for customers traveling on Aug. 8-12. If your flight is canceled or significantly delayed, Delta says you are entitled to a refund or a one-time change to your ticket without a fee. The airline said Monday it would provide $200 travel vouchers for those experiencing delays that are more than three hours due to the outage toward all Delta and Delta Connection-operated flights. 

How long are the lines at the airport?

Early Monday mornings are a peak period for business travelers starting the work week, as well as for vacationers returning from weekend trips and others.

Customers at Hartsfield-Jackson Atlanta International Airport reported winding lines at check-in desks.

The Atlanta airport is reporting wait times of less than 15 minutes for security checkpoints.

Click here for a survival guide to avoiding the longest airport lines.

How is the computer outage affect Delta Air Line stock prices?

Delta shares were down 2 percent in pre-market trading. Delta is the largest airline at Hartsfield-Jackson International Airport.


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