“Delta currently estimates the storm will reduce its June quarter pretax income by $125 million,” Bastian said. He also apologized to the affected travelers.
Delta passengers wait in line in hopes of catching their flight out of Hartsfield-Jackson Atlanta International Airport on Friday, April 7, 2017. HYOSUB SHIN / HSHIN@AJC.COM
“We hold ourselves to a high standard, and we apologize to all of our customers who were impacted by last week’s events,” he said. “I also want to thank the Delta people for working through some incredibly tough conditions to take care of our customers and reset our operation. They proved again they are the best in the business.”
“There were seven different thunderstorm cells that happened at a rapid-fire basis starting from early morning to evening” on April 5, Bastian said. “We had the virtual shutdown of Atlanta for the better part of an entire day,” combined with busy spring break travel that left little room to rebook customers.