“All customers on Flight 3411 from Sunday, April 9, are receiving compensation for the cost of their tickets,” the airline said in a statement.
Why Passengers Get Bumped and What They Can Get For it
The airline made headlines this week after passengers filmed and voiced outrage over an incident in which David Dao, a 69-year-old physician aboard flight 3411, was dragged off the plane after refusing to deplane. United Airlines officials had selected Dao as one of four passengers who would be re-accommodated on a later flight. United had fully booked the flight but needed to provide seats for four airline employees who needed to get to Louisville for work.
“This will never happen again,” Munoz said Wednesday on “Good Morning America.” “We are not going to put a law enforcement official onto a plane to take them off … to remove a booked, paid, seated passenger; we can’t do that.”
CHICAGO, IL - APRIL 11: Demonstrators protest outside the United Airlines terminal at O'Hare International Airport on April 11, 2017 in Chicago, Illinois. United Airlines has been struggling to restore their corporate image after a cell phone video was released showing a passenger being dragged from his seat and bloodied by airport police after he refused to leave a reportedly overbooked flight. (Photo by Scott Olson/Getty Images)
Editor’s note: A previous version of this story indicated that Dao and his wife were two of four passengers selected by the airline to be removed. Additional information from a April 13 news conference revealed that his wife was not selected.